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Customer Care

Effective Date: 09/12/2023

At Defiance Hill Farms, we are committed to providing exceptional customer care to ensure your satisfaction. This Customer Care Policy outlines our commitment to you and the standards we uphold in serving our valued customers.


1. Communication

We believe in open and effective communication with our customers. Here's how we ensure this:


1.1 Accessibility

1.2 Response Time

  • We aim to respond to all customer inquiries and requests within [Insert Timeframe] during our regular business hours.


2. Knowledgeable Assistance

Our team is trained to provide accurate and helpful information to assist you with your inquiries, concerns, or issues.


2.1 Product Information

  • We provide detailed product information on our website to help you make informed decisions.


2.2 Technical Support

  • For technical issues related to our products or services, our team is ready to provide assistance promptly.


3. Problem Resolution

If you encounter any problems with our products or services, we are dedicated to resolving them to your satisfaction.


3.1 Complaints

  • If you have a complaint, please contact our customer support team, and we will work diligently to address your concerns.

3.2 Returns and Exchanges

  • Refer to our Return and Exchange Policy for information on how we handle returns and exchanges.


4. Privacy and Security

We take your privacy and the security of your personal information seriously.


4.1 Data Protection

  • We adhere to all applicable data protection regulations and have implemented measures to protect your information.

4.2 Transparency

  • Our Privacy Policy outlines how we collect, use, and safeguard your data.


5. Feedback and Improvement

Your feedback is invaluable to us as we strive to improve our products and services continually.


5.1 Surveys

  • We may request your feedback through surveys to help us understand your needs and preferences better.

5.2 Suggestions

  • If you have suggestions for improvement, please feel free to share them with us. We appreciate your input.


6. Accessibility

We are committed to providing equal access to our products and services for all customers.


6.1 Accessibility Features

  • We aim to make our website and services accessible to individuals with disabilities. If you encounter any accessibility issues, please let us know.


7. Contact Us

If you have any questions, concerns, or need assistance, please contact our customer support team at and +1(980) 272-8805.

At Defiance Hill Farms, your satisfaction is our priority, and we are dedicated to providing you with the best possible customer care experience.

Customer Care Policy

Privacy & Safety

Privacy & Data Policy

Effective Date: 09/12/2023

At Defiance Hill Farms, we are dedicated to protecting your privacy and ensuring your safety while providing a seamless online shopping experience. This Privacy and Safety Policy outlines how we handle your personal information and the safety measures we take to protect your data.

1. Information We Collect


1.1 Personal Information

  • When you make a purchase or create an account, we may collect personal information, such as your name, email address, shipping address, and payment information. This information is used solely for the purpose of processing your orders and improving your shopping experience.

1.2 Non-Personal Information

  • We may collect non-personal information, such as your IP address, browser type, and device information. This information is used for analytics, website optimization, and enhancing our services.


2. How We Use Your Information

We use your information for the following purposes:


2.1 Order Fulfillment

  • To process and ship your orders, including verifying payment information and delivering products to your specified address.

2.2 Communication

  • To provide order updates, shipping notifications, and respond to your inquiries or customer support requests.

2.3 Marketing

  • With your consent, we may send you promotional offers, newsletters, and farm-related information. You can opt out of these communications at any time.

2.4 Analytics

  • To analyze website usage and trends, allowing us to enhance your shopping experience and tailor our product offerings.


3. Information Security

We prioritize the security of your information:


3.1 Data Protection

  • We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

3.2 Payment Security

  • We use secure payment gateways to process your payments, ensuring the safety of your financial information.

3.3 SSL Encryption

  • We utilize SSL encryption to secure data transmission during online transactions, protecting your personal and payment details.

3.4 Third-Party Services

  • We ensure that any third-party services we use for processing payments or analytics adhere to stringent security and privacy standards.

4. Cookies and Tracking

We may use cookies and tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

5. Your Rights

You have the right to access, correct, or delete your personal information. For any such requests or concerns about your privacy, please contact us at [Insert Contact Email].

6. Safety on Our Farm

While shopping online, we encourage you to prioritize safety in your interactions with our farm and products. If you have any concerns about product safety or quality, please contact us immediately.

At Defiance Hill Farms, your privacy, and safety are of utmost importance to us. We are committed to providing you with a secure and enjoyable shopping experience while respecting your privacy rights.

Wholesale Inquiries

Wholesale Inquiries

Thank you for your interest in purchasing our farm-fresh products in bulk. At Defiance Hill Farms, we are delighted to offer wholesale opportunities to businesses and organizations looking to source high-quality farm produce and products. Please read the following information to understand our wholesale process:

1. Wholesale Products

We offer a diverse range of farm-fresh products available for wholesale purchase, including (but not limited to):

  • Apiary nucs, hives, and queens.

  • Farm-raised meats and poultry

  • Dairy products and artisanal cheeses

  • Honey, preserves, and farm-fresh eggs

  • Handcrafted farm-related products


2. Minimum Order Requirements

To qualify for wholesale pricing, we have minimum order requirements to ensure efficient processing and delivery:

  • Minimum order quantity: 100

  • Minimum order value: $1000


3. Pricing and Discounts

Our wholesale pricing is competitive, and we offer discounts based on the volume of your order. Please contact our Wholesale Sales Team at to request a wholesale price list.


4. Ordering Process

To place a wholesale order, follow these steps:

  • Contact our Wholesale Sales Team via email at to express your interest.

  • Our team will provide you with a wholesale application form and additional information.

  • Complete the application form and return it to us for review.

  • Once approved, you will receive access to our wholesale catalog and pricing.

  • Place your wholesale order through our secure online portal or by contacting our Wholesale Sales Team directly.

  • We will confirm your order, provide an estimated delivery date, and arrange for payment.


5. Delivery and Shipping

We offer reliable delivery and shipping options to accommodate your needs. Shipping costs and delivery times may vary based on your location and the size of your order.


6. Quality and Freshness

We take pride in providing you with the freshest farm products. All wholesale orders are carefully inspected and packaged to maintain their quality during transit.


7. Customer Support

Our dedicated Wholesale Sales Team is available to assist you with any inquiries, product recommendations, or assistance throughout the ordering process. Contact them at or +1 (980) 272-8805.


8. Get Started

To begin your wholesale partnership with [Your Farm Store Name], please email our Wholesale Sales Team at They will guide you through the application process and answer any questions you may have.

We look forward to building a successful partnership with your business and providing you with the finest farm-fresh products.

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