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Shipping & Delivery Policies

Our Shipping Policy

Last Updated: 09/12/2023
 

This Shipping & Delivery Policy outlines our shipping methods, delivery times, and other essential information regarding the shipment of your orders.

1. Processing Time:

  • Orders are typically processed within 1-3 business days of receipt, excluding weekends and holidays.

  • Customized or made-to-order items may require additional processing time, and specific details will be communicated during the ordering process.

2. Shipping Methods:

  • We primarily utilize standard shipping services provided by trusted carriers such as USPS, FedEx, and UPS.

  • Expedited shipping options may be available for an additional fee; please review your shipping options at checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, size, destination, and shipping method selected for your order.

  • Any applicable shipping fees will be displayed during the checkout process before you confirm your order.

4. Estimated Delivery Times:

  • Delivery times may vary depending on your location, shipping method, and carrier. Most orders within the United States are delivered within 3-7 business days.

  • Please note that unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We appreciate your understanding in such cases.

5. Shipping Destinations:

  • We currently offer shipping within the United States. For international orders, please contact us directly to inquire about shipping options and rates.

6. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

7. Shipping Confirmation:

  • You will receive a shipping confirmation email once your order has been dispatched. This email will include tracking information and an estimated delivery date.

8. Shipping Address:

  • Please ensure that your shipping address is accurate and complete during the checkout process. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses provided by customers.

9. Damaged or Lost Shipments:

  • If your order arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

10. Returns and Refunds:

  • For information regarding returns and refunds, please refer to our Return Policy.

11. Contact Us:

  • If you have any questions or concerns about our Shipping & Delivery Policy, please do not hesitate to contact us at orders@defiancehillfarms.com or 980-272-8805. We are here to assist you and provide the best possible shopping experience.
     

By placing an order with Defiance Hill Farms, you agree to comply with this Shipping & Delivery Policy. We appreciate your business and thank you for choosing us for your shopping needs.

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Our Return & Exchange Policy

Effective Date: 09/12/2023

 

1. Returns

We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines to ensure a smooth return process:

1.1 Eligibility for Returns

  • You may return items within 14 days of receiving your order.

  • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

1.2 Return Procedure

  • Contact our customer support team at returns@defiancehillfarms.com to initiate a return request.

  • Please provide your order number, a brief description of the reason for the return, and any relevant photos if applicable.

  • Our team will review your request and provide you with instructions for returning the item.

1.3 Refund Process

  • Once we receive and inspect the returned item, we will process your refund within [Insert Number] business days.

  • Refunds will be issued to the original payment method used during the purchase.

  • Please note that shipping and handling fees are non-refundable.

2. Exchanges

If you received a defective or incorrect item, we offer an exchange service to ensure you receive the product you ordered in perfect condition. Please follow these guidelines:

2.1 Eligibility for Exchanges

  • You may request an exchange within 14 days of receiving your order.

  • The item must be in unused condition and in its original packaging.

2.2 Exchange Procedure

  • Contact our customer support team at contact@defiancehillfarms.com to initiate an exchange request.

  • Provide your order number, details about the issue with the item, and any relevant photos if needed.

  • Our team will guide you through the exchange process, including returning the defective or incorrect item.

2.3 Replacement

  • Once we receive and inspect the returned item, we will ship the replacement item to you within [Insert Number] business days.

  • We cover all shipping costs associated with the exchange.

3. Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, please feel free to reach out to our customer support team at returns@defiancehillfarms.com.

 

We are committed to ensuring your satisfaction, and we strive to provide you with the best shopping experience possible.

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